> ## Documentation Index
> Fetch the complete documentation index at: https://documents.tmsone.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Your Subscription

The Subscription Details page gives you a full history of your plans, their current status, and the option to cancel an active subscription.

***

## Who can do this?

Only **Client Admin** users can access subscription details and cancel plans.

***

## Accessing subscription details

Click your profile icon in the top-right corner, then select **Subscription Details** from the dropdown menu.

***

## Reading the subscription table

Your subscription history is displayed as a paginated table. Each row represents a subscription period and shows the following:

| Column         | Description                                        |
| -------------- | -------------------------------------------------- |
| **Plan**       | The plan name and price                            |
| **Duration**   | How many days the plan covers                      |
| **User Limit** | The number of users or access modules included     |
| **Status**     | The current state of that subscription (see below) |
| **Start Date** | When the subscription began                        |
| **End Date**   | When the subscription ends or ended                |
| **Invoice**    | A link to download the invoice PDF                 |

### Subscription statuses

| Status         | Meaning                                                         |
| -------------- | --------------------------------------------------------------- |
| **Active**     | Your plan is active and in use                                  |
| **Cancelling** | Cancellation is scheduled — access continues until the end date |
| **Expired**    | The subscription period has ended                               |

***

## Cancelling a subscription

You can voluntarily cancel an active paid plan at any time. Cancellation is scheduled — your access is not removed immediately.

### Steps to cancel

1. On the **Subscription Details** page, find the row with an **Active** status.

2. Click the **Cancel Plan** button on that row.

3. A confirmation dialog will appear:

   > *"Are you sure you want to cancel your \[Plan Name] plan? Your access continues until the end of the billing period."*

4. Click **Yes, Cancel** to confirm, or **Keep Plan** to go back.

5. Once confirmed, the subscription status changes to **Cancelling** and the end date shown is your last day of access.

<Warning>
  Cancellation cannot be undone from within the app. If you cancel by mistake, contact support before your billing period ends.
</Warning>

### What happens after cancellation

* Your plan status changes to **Cancelling** immediately.
* A tooltip on the status tag shows your exact last day of access.
* You retain full access to all plan features until that end date.
* After the end date, your account reverts to the free tier.

<Tip>
  To switch to a lower-tier paid plan, cancel your current plan first, then subscribe to the new plan once your current period ends. See [Plans & Pricing](/billing/plans-and-pricing) for available options.
</Tip>

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## Plans that cannot be cancelled

The **Cancel Plan** button is not shown in the following cases:

| Situation                      | Reason                                      |
| ------------------------------ | ------------------------------------------- |
| Plan is on the free tier       | Free plans have no billing to cancel        |
| Cancellation already scheduled | The plan is already in **Cancelling** state |
| Plan is expired                | The subscription period has already ended   |

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## What's next?

<CardGroup cols={2}>
  <Card title="Plans & Pricing" icon="receipt" href="/billing/plans-and-pricing">
    Compare plans and upgrade your subscription
  </Card>

  <Card title="Inviting Users" icon="users" href="/admin/inviting-users">
    Add team members to your organisation
  </Card>
</CardGroup>