> ## Documentation Index
> Fetch the complete documentation index at: https://documents.tmsone.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Report an Issue

If you encounter a bug or unexpected behaviour in TMS ONE, you can send a report directly to the support team from within the app — no email client or external tool required.

***

## Opening the Help menu

The Help menu is accessible from any page. Click the **question mark icon** ( ? ) in the top-right corner of the header.

The menu contains three options:

| Option              | What it does                                                                                     |
| ------------------- | ------------------------------------------------------------------------------------------------ |
| **Documentation**   | Opens the TMS ONE docs in a new tab                                                              |
| **Contact Support** | Opens a new email to [support@tmsone.app](mailto:support@tmsone.app) in your default mail client |
| **Report an Issue** | Opens the in-app bug report form                                                                 |

***

## Submitting a report

Select **Report an Issue** from the Help menu. A modal will appear with the following fields:

| Field           | Required | Notes                                                                              |
| --------------- | -------- | ---------------------------------------------------------------------------------- |
| **Issue Title** | Yes      | A short summary of the problem (3–200 characters)                                  |
| **Description** | Yes      | What happened, what you expected, and steps to reproduce (10–2000 characters)      |
| **Screenshot**  | No       | Attach one image to help illustrate the issue (JPEG, PNG, GIF, or WebP — max 5 MB) |

Fill in the title and description, attach a screenshot if helpful, then click **Submit Report**.

***

## What happens next

Once submitted:

* An email is sent to the TMS ONE support team at [support@tmsone.app](mailto:support@tmsone.app) with your report, including your account email and organisation.
* You will see a confirmation message: *"Thank you for reporting this issue. Our support team has been notified and will investigate. We may contact you if additional information is required."*
* The support team may follow up with you directly using your account email address.

<Note>
  Only logged-in users can submit a report. Your account email and organisation are included in the report automatically — you do not need to enter them manually.
</Note>

***

## If submission fails

If the report cannot be sent, you will see an error message. You can try again or contact the support team directly:

**Email:** [support@tmsone.app](mailto:support@tmsone.app)