The Subscription Details page gives you a full history of your plans, their current status, and the option to cancel an active subscription.
Who can do this? Only Client Admin users can access subscription details and cancel plans.
Accessing subscription details Click your profile icon in the top-right corner, then select Subscription Details from the dropdown menu.
Reading the subscription table Your subscription history is displayed as a paginated table. Each row represents a subscription period and shows the following:
Column Description Plan The plan name and price Duration How many days the plan covers User Limit The number of users or access modules included Status The current state of that subscription (see below) Start Date When the subscription began End Date When the subscription ends or ended Invoice A link to download the invoice PDF
Subscription statuses Status Meaning Active Your plan is active and in use Cancelling Cancellation is scheduled — access continues until the end date Expired The subscription period has ended
Cancelling a subscription You can voluntarily cancel an active paid plan at any time. Cancellation is scheduled — your access is not removed immediately.
Steps to cancel
On the Subscription Details page, find the row with an Active status.
Click the Cancel Plan button on that row.
A confirmation dialog will appear:
“Are you sure you want to cancel your [Plan Name] plan? Your access continues until the end of the billing period.”
Click Yes, Cancel to confirm, or Keep Plan to go back.
Once confirmed, the subscription status changes to Cancelling and the end date shown is your last day of access.
Cancellation cannot be undone from within the app. If you cancel by mistake, contact support before your billing period ends.
What happens after cancellation
Your plan status changes to Cancelling immediately.
A tooltip on the status tag shows your exact last day of access.
You retain full access to all plan features until that end date.
After the end date, your account reverts to the free tier.
To switch to a lower-tier paid plan, cancel your current plan first, then subscribe to the new plan once your current period ends. See Plans & Pricing for available options. Plans that cannot be cancelled The Cancel Plan button is not shown in the following cases:
Situation Reason Plan is on the free tier Free plans have no billing to cancel Cancellation already scheduled The plan is already in Cancelling state Plan is expired The subscription period has already ended
What’s next?
Plans & Pricing Compare plans and upgrade your subscription
Inviting Users Add team members to your organisation