The Subscription Details page gives you a full history of your plans, their current status, and the option to cancel an active subscription.Documentation Index
Fetch the complete documentation index at: https://documents.tmsone.app/llms.txt
Use this file to discover all available pages before exploring further.
Who can do this?
Only Client Admin users can access subscription details and cancel plans.Accessing subscription details
Click your profile icon in the top-right corner, then select Subscription Details from the dropdown menu.Reading the subscription table
Your subscription history is displayed as a paginated table. Each row represents a subscription period and shows the following:| Column | Description |
|---|---|
| Plan | The plan name and price |
| Duration | How many days the plan covers |
| User Limit | The number of users or access modules included |
| Status | The current state of that subscription (see below) |
| Start Date | When the subscription began |
| End Date | When the subscription ends or ended |
| Invoice | A link to download the invoice PDF |
Subscription statuses
| Status | Meaning |
|---|---|
| Active | Your plan is active and in use |
| Cancelling | Cancellation is scheduled — access continues until the end date |
| Expired | The subscription period has ended |
Cancelling a subscription
You can voluntarily cancel an active paid plan at any time. Cancellation is scheduled — your access is not removed immediately.Steps to cancel
- On the Subscription Details page, find the row with an Active status.
- Click the Cancel Plan button on that row.
-
A confirmation dialog will appear:
“Are you sure you want to cancel your [Plan Name] plan? Your access continues until the end of the billing period.”
- Click Yes, Cancel to confirm, or Keep Plan to go back.
- Once confirmed, the subscription status changes to Cancelling and the end date shown is your last day of access.
What happens after cancellation
- Your plan status changes to Cancelling immediately.
- A tooltip on the status tag shows your exact last day of access.
- You retain full access to all plan features until that end date.
- After the end date, your account reverts to the free tier.
Plans that cannot be cancelled
The Cancel Plan button is not shown in the following cases:| Situation | Reason |
|---|---|
| Plan is on the free tier | Free plans have no billing to cancel |
| Cancellation already scheduled | The plan is already in Cancelling state |
| Plan is expired | The subscription period has already ended |
What’s next?
Plans & Pricing
Compare plans and upgrade your subscription
Inviting Users
Add team members to your organisation