If you encounter a bug or unexpected behaviour in TMS ONE, you can send a report directly to the support team from within the app — no email client or external tool required.
The Help menu is accessible from any page. Click the question mark icon ( ? ) in the top-right corner of the header.
The menu contains three options:
| Option | What it does |
|---|
| Documentation | Opens the TMS ONE docs in a new tab |
| Contact Support | Opens a new email to support@tmsone.app in your default mail client |
| Report an Issue | Opens the in-app bug report form |
Submitting a report
Select Report an Issue from the Help menu. A modal will appear with the following fields:
| Field | Required | Notes |
|---|
| Issue Title | Yes | A short summary of the problem (3–200 characters) |
| Description | Yes | What happened, what you expected, and steps to reproduce (10–2000 characters) |
| Screenshot | No | Attach one image to help illustrate the issue (JPEG, PNG, GIF, or WebP — max 5 MB) |
What happens next
Once submitted:
- An email is sent to the TMS ONE support team at support@tmsone.app with your report, including your account email and organisation.
- You will see a confirmation message: “Thank you for reporting this issue. Our support team has been notified and will investigate. We may contact you if additional information is required.”
- The support team may follow up with you directly using your account email address.
Only logged-in users can submit a report. Your account email and organisation are included in the report automatically — you do not need to enter them manually.
If submission fails
If the report cannot be sent, you will see an error message. You can try again or contact the support team directly:
Email: support@tmsone.app