Report an Issue

If you encounter a bug or unexpected behaviour in TMS ONE, you can send a report directly to the support team from within the app — no email client or external tool required.

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Opening the Help menu

The Help menu is accessible from any page. Click the question mark icon ( ? ) in the top-right corner of the header. The menu contains three options:

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Submitting a report

Select Report an Issue from the Help menu. A modal will appear with the following fields: Fill in the title and description, attach a screenshot if helpful, then click Submit Report.

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What happens next

Once submitted:

• An email is sent to the TMS ONE support team at support@tmsone.app with your report, including your account email and organisation.
• You will see a confirmation message: “Thank you for reporting this issue. Our support team has been notified and will investigate. We may contact you if additional information is required.”
• The support team may follow up with you directly using your account email address.

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If submission fails

If the report cannot be sent, you will see an error message. You can try again or contact the support team directly: Email: support@tmsone.app